Troubleshooting

Quick fixes for common customer issues across login, hosting, cPanel, serverless, domains, invoices, and tickets.

Common issues

Cannot sign in

Confirm you are using /client/login, not staff login. Use Forgot password if needed.

Serverless is locked

Serverless unlocks only after your hosting order is approved or active.

GitHub deployment fails

Confirm the repository is public, branch exists, and project builds without private local files.

ZIP deployment fails

Zip the project root. Do not include node_modules, .git, .next, cache folders, logs, or .env files.

Domain pending DNS

Copy records exactly, update DNS at your provider, wait for propagation, then click Verify.

cPanel password fails

Open the service detail page for current credentials or open support for a reset.

Invoice looks wrong

Open a ticket and include the invoice number and expected correction.

Ticket has no response yet

Reply in the same ticket with missing details. Do not create duplicates for the same issue.