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Customer documentation

Customer documentation

A complete customer guide for TSI AI Mastery Hosting. Use these docs to order hosting, manage cPanel, deploy serverless sites, connect domains, review invoices, and get support.

Start here

The customer portal is the home base for your hosting account. It brings your services, domains, cPanel access, serverless deployments, invoices, support tickets, knowledge base articles, and profile settings into one customer-facing workspace.

Use the platformLearn the customer portal workflow from login to support.Open Create an accountRegister when you are new to the portal.Open Sign inOpen services, invoices, tickets, domains, and serverless.Open Choose a planBrowse hosting plans and submit an order for review.Open

Product docs

cPanel hosting

cPanel overviewHow portal service details connect to cPanel hosting.Open File ManagerUse public_html, document roots, uploads, permissions, and file fixes.Open Domains, DNS & SSLPoint domains, request addon domains, manage DNS, and fix HTTPS.Open

Serverless

Serverless overviewWhat serverless sites are for and how the flow works.Open Deploy sourceDeploy from a public GitHub repository or a clean ZIP upload.Open Build settingsFramework presets, Node versions, root directories, commands, and output folders.Open

Account and operations

Domains and DNSRegistered domains, hosting domains, requests, and DNS records.Open InvoicesReview status, totals, line items, and related service context.Open Support ticketsOpen useful tickets with the details support needs.Open

Before opening a ticket

The fastest tickets include enough context for support to reproduce the issue without a long back-and-forth. Include account-safe details only; never paste private passwords or secret environment variable values.

  • For cPanel: include the affected domain, service tracking ID, cPanel username, page or tool, exact error, and what changed recently.
  • For serverless: include site name, source type, repository or ZIP context, framework, build command, and the failing log lines.
  • For domains: include the domain, DNS provider, records you added, when you changed them, and the current verification state.
  • For invoices: include invoice number, service or domain, amount expected, amount shown, and payment or renewal context.