Customer documentation
cPanel overview
Understand what cPanel controls, how it connects to your customer portal, and where to go for common hosting tasks.
What cPanel is
cPanel is the control panel for classic hosting services. Use it when your site is hosted on a cPanel account and you need direct control over files, PHP apps, WordPress-style sites, databases, email, redirects, domains, SSL, metrics, or backups.
Customer portal
Use the portal to view services, status, renewal data, invoices, nameservers, and cPanel credentials.
cPanel
Use cPanel to manage the hosting account itself: files, domains, SSL, email, databases, and account tools.
Serverless
Use Serverless for GitHub or ZIP deployments. Serverless sites do not use cPanel File Manager or cPanel databases.
Support tickets
Use support when portal status, credentials, DNS, SSL, email, or deployment behavior does not match what you see.
Access cPanel
Access starts from the service detail page in the customer portal. If the service is still pending or provisioning, cPanel credentials may not be visible yet.
- 1Sign in to the customer portal.
- 2Open Hosting from the customer navigation.
- 3Select the service you want to manage.
- 4Use Open cPanel when available, or copy the cPanel URL, username, and password.
- 5If access is unavailable, check the service status and open a support ticket if the service should be active.
What the portal shows
Service status
Confirms whether the account is active enough for cPanel access.
Primary domain
The domain attached to the cPanel account.
Tracking ID
The support reference for the hosting order.
Plan
The hosting package provisioned for the account.
Username
The cPanel account username.
Password
The cPanel password. Keep it private and rotate it if shared.
Login URL
Manual cPanel login URL. One-click login may also be available.
Nameservers
Registrar-level nameservers to use when the domain should point at this cPanel hosting account.
Invoice
The related invoice when billing context is available.
Common tool map
File Manager
Upload and edit website files. See the File Manager doc for public_html and document roots.
Domains
Manage addon domains, subdomains, redirects, aliases, and domain-to-folder mappings when your plan allows them.
DNS
Review or edit DNS zone records when DNS is managed by the cPanel account.
SSL/TLS
Check certificates and AutoSSL status after DNS points to the hosting account.
Email
Create mailboxes, forwarders, autoresponders, MX routing, and account-level mail settings when included.
Databases
Create MySQL databases, users, privileges, and phpMyAdmin access for PHP or WordPress-style apps.
Metrics
Review bandwidth, storage, visitors, errors, and logs to diagnose site problems.
Backups
Create or download backups before major edits, migrations, or plugin updates.