Customer documentation
Hosting services
Manage active classic hosting plans, service state, renewals, domains, and cPanel access.
My Services
Hosting lists every classic hosting service on your account. Use search to find a domain, tracking ID, or status. Serverless sites also appear as services in the customer portal.
Service
Tracking ID, plan, domain, status, and amount.
Domain
The primary domain attached to the hosting account.
Renewal
Next renewal date and renewal amount when available.
Manage
Open the service detail page for credentials and cPanel access.
Service list fields
Service
The tracking ID or internal service number. Include this in tickets when possible.
Plan
The hosting package attached to the service.
Domain
The primary domain for the cPanel account or hosted project.
Status
Current service state such as Pending, Active, Completed, Suspended, Cancelled, or Terminated.
Next renewal
The next date the service is expected to renew when renewal data is available.
Amount
The renewal or order amount shown for the service.
Manage
Opens the service detail page where credentials, nameservers, invoice link, and support shortcuts appear.
Service detail page
The service detail page is the source of truth for a classic hosting account. Use it before asking support for credentials, renewal dates, nameservers, or invoice context.
- 1Confirm service status is Active or Completed before expecting cPanel access.
- 2Check the primary domain, plan name, billing term, order total, and renewal information.
- 3Use Open cPanel when available, or copy the cPanel URL, username, and password.
- 4Review nameservers if the domain has not been pointed yet.
- 5Open the linked invoice if you need billing context.
- 6Open a support ticket if the service should be active but credentials are missing.
cPanel credentials on a service
Open cPanel
Creates a one-click cPanel session when the service is active and provisioned.
Username
The cPanel account username for manual login and support reference.
Password
The cPanel password stored for this service. Treat it as sensitive.
Login URL
The cPanel URL, normally using port 2083, for manual browser login.
Unavailable access
If the service is pending, suspended, cancelled, expired, or not provisioned, cPanel access may not appear.
Nameservers, invoices, and renewals
Nameservers
If nameservers are shown, point your domain to them at the registrar to serve the cPanel site.
Invoice link
A related invoice link appears when the service is tied to an invoice.
Renewal amount
The renewal total can differ from the original order total when terms or services change.
Support context
Use the service tracking ID, domain, and current status when opening a service ticket.
Service status meanings
Pending
The order exists and is waiting for review or setup.
Active
The service is live and can be managed from the client portal.
Completed
Setup is complete. For hosting, this usually means the service is usable.
Suspended
Access may be limited. Open a support ticket if you believe this is incorrect.
Cancelled / Terminated
The service is no longer active. cPanel login and hosted content may be unavailable.